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International & Canada Shipping

Our secure Shopping Cart will configure the International Shipping rate for our International Customers at the time of check out, simply by adding the "ship to" country. We ship internationally via U.S. Postal Service Global Express Air Mail, which includes insurance and tracking and via U.S. Postal Service Priority Air Mail to Canada and all other destinations outside of the U.S.A.

We employ discreet practices for all orders, including international shipments, which are shipped in plain brown packaging or in boxes provided by the U.S. Postal Service for Priority or Global Express shipments. Our return shipping label identifies the source of the shipment only by our initials, 'MTC'.

We do our very best to stock all items at all times. However, occasionally we sell out of an item or a vendor is backordered. Replacement inventory is usually received within two weeks to our facility. It is our policy to ship international shipments complete. Therefore, we will hold your order until all backordered items are available to ship. You will not be charged until your order ships.

You will receive an email confirming your shipment from the U.S. Postal Service (USPS.com). If you have a spam filter, we recommend configuring it to allow emails from USPS.com. If you do not receive a shipping confirmation email, email us at orders@twistedclinic.com, call us  at +1-707-476-0109. or use our order status request form to request order status information.

Customs, Duties & Import Laws

Our international customers are many and each country has its own regulations for duties, taxes, customs, etc. Therefore, please realize we cannot know all of the rules and laws that may be required.  We indicate the contents of the package for the purposes of clearing customs in your country and to meet the postal standards. We do so as discreetly as is legally possible, to protect our customer's privacy.

 

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